If the payment was made for a DLC pack that can only be purchased once on an account, it will not be possible to attempt a new purchase of the same DLC pack while the payment is in a "Pending" state. This can be checked on the Transaction History page in Account Management. If a payment process is not completed, or if there are any delays in the payment confirmation, the attempt may remain in a "Pending" status for a few hours before the attempt times out as unsuccessful. If the card issuer confirms this, the prepaid card in question can be associated to a PayPal account and then purchases can be made through Account Management using PayPal as a payment method. Most cards of this type do not support overseas payments and are therefore not usable for EVE subscriptions through our website. Our billing servers are located in the UK so it's possible that your card is barred from overseas transactions. If the issue persists, c ontact your credit card company to see if they are blocking the card in any way that could be causing the payment failure. Incompatible browser extensions or add-ons can occasionally cause issues with the payment site where it does not allow you to enter your payment details and appears to reload constantly. You need to wait until the transaction is complete and no longer a pending transaction if you want to dispute it.We accept Visa, Visa Electron, American Express, MasterCard, and JCB credit cards and a variety of Debit Cards that display the logos shown on account management. If it’s none of the above, we can help you dispute a transaction.
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